Our policy lasts 10 days from the date of delivery. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Please note however that we don’t accept returns on personalised items, digital download purchases and phone cases. Phone cases can only be returned if they are flawed or faulty when received. If your order is damaged when you receive it, please send us an email on shubhi@basaisehi.com and we will do our best to make it right. 

 

Additional non-returnable items include:

•     Digital download greeting cards

•     Downloadable art prints

 

Physical art prints and greeting cards will only be returned if they are damaged when you had received them.

 

For any damaged products, we will require a photographic evidence of the damage.

 

To complete your return, we also require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 10 days after delivery

 

Refunds (if applicable)
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shubhi@basaisehi.com.

​

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​

Exchanges (if applicable)
 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shubhi@basaisehi.com and send them to our address:

 

Shubhi Tandon

Bas Aise Hi

9/81 Arya Nagar

Opposite Ganges Club

Kanpur - 208002

Uttar Pradesh

India

 

We politely request to you don’t return items to us without contacting us first.

​

Shipping

To return your product, you should mail your product to:

 

Shubhi Tandon

Bas Aise Hi

9/81 Arya Nagar

Opposite Ganges Club

Kanpur - 208002

Uttar Pradesh

India

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

While returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

​

Please note that as a small business owner who lives with chronic pain on a daily basis, I might need extra time to to respond to emails depending on my health. Your understanding and support is appreciated.

​

​